The Ahh Collection

Return & Refund Policy

Effective Date: January 1, 2026

1. Scope and Application

This Return and Refund Policy applies to all purchases made through The Ahh Collection website, www.theahhcollection.com.

By placing an order, you agree to this Return and Refund Policy as well as our Terms of Service and Payment Policy.

2. Order Fulfillment

All orders are processed and fulfilled through our fulfillment partners and shipping carriers. Once an order has been submitted, it is immediately transmitted for processing and fulfillment.

Because orders are processed quickly, cancellation or modification requests may not always be possible once fulfillment has begun.

3. Return Eligibility

We accept return requests for eligible items within 14 days of delivery.

To be eligible for a return, items must:

Be unused, unworn, and in original condition
Be returned in original packaging when reasonably possible
Include all accessories, parts, and tags
Include proof of purchase (order number or receipt)

4. Return Request Window (Important)

To ensure timely resolution, customers must report issues within:

5 days of delivery for damaged, defective, or incorrect items
14 days of delivery for general return requests (change of mind)

We recommend inspecting your order upon delivery to ensure any issues can be resolved promptly.

5. How to Start a Return

To initiate a return, contact us at support@theahhcollection.com and include:

Order number
Reason for return
Photos (if damaged, defective, or incorrect item)

Once your request is reviewed, we will provide return instructions and authorization if applicable.

6. Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Return shipping must include tracking.
We are not responsible for lost return shipments.
Approved returns must be shipped within 7 days of authorization.

7. Refund Eligibility and Outcomes

7.1 Change of Mind Returns

If approved, refunds for change-of-mind returns:

Will be issued to the original payment method
May exclude original shipping costs
May include a restocking fee where applicable

7.2 Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

You must contact us within 5 days of delivery
Photo or video evidence may be required
Once verified, we will provide a replacement or full refund
If a return is required, we will cover return shipping costs

7.3 Lost or Missing Orders

If your order has not arrived within the expected delivery timeframe:

Please contact us for carrier investigation
We will work with the shipping carrier to verify tracking
If confirmed lost, we will issue a replacement or refund

7.4 Order Cancellation

Orders may be canceled only before they enter fulfillment
Once an order has been processed or shipped, it cannot be canceled
In that case, the order must follow the return process after delivery

8. Non-Returnable Items

The following items are non-returnable and non-refundable unless defective:

Custom or personalized items
Perishable goods
Intimate or sanitary goods (unless unopened)
Digital/downloadable products
Gift cards

9. Refund Processing

Once your return is received and inspected:

We will notify you of approval or rejection
Approved refunds are issued to the original payment method
Processing time is typically 5–14 business days, depending on your financial institution

Refunds are not guaranteed until inspection is completed and eligibility is confirmed.

10. Partial Refunds

Partial refunds may be issued when:

Items are not returned in original condition (not due to our error)
Items are returned outside the allowed return window
Parts or accessories are missing

11. Exchanges

We replace items only if they are:

Defective
Damaged
Incorrect

For approved exchanges:

We cover shipping costs for our errors
Customers cover shipping costs for change-of-mind exchanges

12. Third-Party Fulfillment

Products are fulfilled through third-party suppliers and shipping carriers. While we work only with reliable fulfillment partners, delivery timelines, availability, and shipping performance are managed by these independent providers.