The Ahh Collection

Shipping Policy

Effective Date: January 1, 2026

1. Introduction

This Shipping Policy explains how orders placed on www.theahhcollection.com are processed, fulfilled, and delivered within the United States.

2. Order Fulfillment

All orders are processed and fulfilled through third-party fulfillment partners and shipping carriers.

Once an order is placed, it is forwarded for processing and shipment.

Because fulfillment begins quickly, changes or cancellations cannot always be guaranteed once processing has started.

Orders must be shipped to valid U.S. residential or commercial addresses.

3. Shipping Destinations

We currently ship within the United States only.

We do not offer international shipping at this time.

4. Shipping Costs

Shipping costs are calculated at checkout and may vary based on:

  • Destination

  • Product weight and size

  • Shipping method selected

Promotions such as free or discounted shipping may be offered from time to time.

All applicable shipping fees will be displayed before purchase completion.

5. Processing Time

Orders are typically processed within:

  • 1–3 business days (Monday–Friday), excluding holidays

Orders placed after business hours, on weekends, or on holidays will begin processing the next business day.

Processing times may vary during high-volume periods.

6. Delivery Time Estimates

Estimated delivery times begin after an order has been processed and shipped:

Standard Shipping: 3–7 business days

Delivery times are estimates only and are not guaranteed.

Actual delivery may vary due to factors outside of our control, including:

  • Carrier delays

  • Weather conditions

  • High shipping volume

7. Tracking Information

Once your order has shipped, you will receive an email with:

  • Tracking number

  • Carrier information

  • Tracking link

Tracking updates may take 24–48 hours to appear in the carrier’s system.

8. Shipping Issues

8.1 Delayed Packages

If your order is delayed beyond the estimated delivery timeframe, please contact us at:

support@theahhcollection.com. We will assist in tracking and resolving the issue with the carrier.

8.2 Lost Packages

If tracking shows your order has not moved for an extended period or is believed to be lost, we will initiate an investigation with the carrier.

If the package is confirmed lost, we will offer a replacement or refund as appropriate.

8.3 Delivered but Not Received

If tracking shows your order as delivered but you have not received it:

  • Confirm the shipping address provided at checkout

  • Check with neighbors, household members, or building management

  • Contact the carrier for delivery details

  • Then contact us for assistance

We are not responsible for packages marked as delivered by the carrier.

8.4 Damaged Packages

If your order arrives damaged:

  • Contact us within 5 days of delivery

  • Provide photos of the damaged item and packaging

We will review your claim and offer a replacement or refund where appropriate.

8.5 Missing Items

If items are missing from your order:

  • Contact us within 5 days of delivery

  • Include your order number and details of missing items

We will investigate and resolve the issue promptly.

9. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. 

If a package is returned due to an incorrect address:

  • The customer will be responsible for reshipping costs

  • Refunds may not be issued for incorrect address errors

10. Third-Party Fulfillment

Products are fulfilled through third-party suppliers and shipping carriers. While we work with reliable fulfillment partners, shipping timelines and delivery performance are ultimately managed by these independent providers.

11. Shipping Changes

We reserve the right to update or modify this Shipping Policy at any time. Changes take effect immediately upon posting to the website.

12. Contact Information

If you have any questions about shipping, please contact us:

The Ahh Collection
4539 N. 22nd Street, Suite 7020
Phoenix, AZ 85016
(602) 500-6529
support@theahhcollection.com